Frequently Asked Questions - FAQ
1. Ordering & Payment:
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), Maestro, Discover, Diners Club, and UnionPay debit and credit cards, and secure online payment options like PayPal, Apple Pay, and Google Pay. Accepting Discover automatically allows acceptance of Elo.
Businesses in the United Kingdom can also accept payments using Bancontact, and iDEAL.
Q: Is my payment information secure?
A: One of the biggest concerns people have regarding online payments is safety. However, Shopify Payments Royal Wall Whispers use is one of the most secure payment processors available.
Shopify uses 128-bit SSL encryption technology to protect your customers' information during checkout. They also use Fraud Defender, which helps prevent fraudulent transactions in our store.
Q: Can I cancel my order after it's been placed?
A: All of our products are unique and produced only once ordered. This means that cancelations, returns, and exchanges are not supported if the customer ordered the wrong design, color, size, or simply changed their mind.
2. Order Fulfillment, Shipping, and Delivery:
Q: How long does it take to fulfill my order?
A: To provide you with the widest selection possible, we partner with a network of reputable suppliers. While this allows us to offer a diverse product range, fulfillment times may vary depending on the chosen supplier for each item in your order.
Q: How are shipping costs calculated?
A: Shipping costs depend on the items in your order and the chosen supplier for each item. We utilize a network of suppliers to offer a wider selection, and each supplier may have different shipping rates. The exact cost will be clearly displayed in your shopping cart during the checkout after you enter your postcode.
Q: How long will it take to receive my order?
A: Similar to shipping costs, delivery times can vary based on the chosen supplier and your location. Estimated delivery timeframes will be displayed in your cart for each item.
Q: Do you offer international shipping?
A: No, we do not offer international shipping.
3. Products & Returns:
Q: What is your return policy?
A: All of our products are unique and produced only once ordered. This means that returns and exchanges are not supported if the customer ordered the wrong design, color, size, or simply changed their mind.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be either damaged while in delivery or with a manufacturing error. You’ll also need the receipt or proof of purchase, provide a clear photo showing the issue, and pack the damaged item in its original packaging.
In case of a damaged product or a manufacturing error - incorrect or faulty product, we offer a free reprint or a refund if you contact us within 14 days of product delivery.
To start a return, you can contact us.
Royal Wall Whispers Return and refund policy
Q: How do I track my order?
A: Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order by logging into your account (if you have one) or contacting customer support.
4. Contact Us:
Q: How can I contact customer support?
A: We're here to help! You can reach our friendly customer support team through the online form, website chat, or at team@royalwallwhispers.com.
5. Account & Login
Q: How do I create an account?
A: Creating an account is easy! Simply visit our website and click on this icon 
on the top, right corner of the web page. You'll be prompted to enter your email address. After this you will receive an email with a one-time 6 digits code that you have to enter when asked for. NO PASSWORDS REQUIRED! All log-ins are done with these codes sent to your email.
Q: What are the benefits of having an account?
A: Having an account allows you to:
- Track your order history
- Save your shipping and billing information for faster checkout
- Manage your account settings and preferences
- Receive exclusive offers and promotions (optional)
Q: I forgot my password. How can I reset it?
A: No worries! NO PASSWORDS REQUIRED! All log-ins are done with these 6 digits codes sent to your email.
6. Products & Selection:
Q: How can I search for specific products?
A: We offer a user-friendly search bar at the top of our website. You can search by product name,category or a keyword. We also have filters on the top of each category page to help you narrow down your search results.
Q: Do you offer product reviews?
A: Yes, we encourage customers to leave reviews on our product pages. This helps other shoppers make informed decisions. You can also check out independent review sites for additional insights.